About
Every shopper deserves an answer
Strathly builds Ivy, the sales and support assistant for Shopify stores. She answers shoppers in their language at any hour, sells when the answer is a product, and calls a person when it matters.
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- Shoppers ask at any hour: Ivy answers them in seconds, and sells when the answer is a product.
- What needs a person waits for one: A refund request is handed to the team with the reply already drafted.
- The morning starts with a summary: What Ivy answered, what she sold, and the one conversation that needs you.
Why we started
The question comes before the sale
Shoppers ask before they buy. Will it fit? When will it arrive? Can I send it back? On most stores that question goes into a contact form, the answer comes the next day, and by then the shopper has bought somewhere else.
Chatbots tried to fix it with scripts and decision trees. They answer what they were set up to answer, and send everything else to a queue. The store's real knowledge, its catalog, its policies, its orders, stays out of reach.
So we build Ivy to answer from the store itself. She reads the catalog, the policies and the pages, looks up orders live, and replies in seconds in the shopper's language. When a conversation needs judgment (a refund, an upset customer, a wholesale order), she hands it to a person with the reply already drafted.
What we believe
Four ideas behind every decision
Shoppers deserve an instant answer
A question at 2 AM is as real as one at 2 PM. The answer should be right, in the shopper's language, and come in seconds.Merchants deserve their evenings
Running a store should not mean answering the same five questions every night. Ivy takes the night shift; your team picks up in the morning.People stay in the loop
Ivy hands off what needs judgment. Refunds and order changes wait for your click, unless you decide otherwise.Honest answers only
Ivy answers from your store and from what you teach her. When she doesn't know, she says so instead of guessing.
How we work
Small team, sharp focus
A few habits that shape the product you use.
Keep it simple
A small, boring stack means fewer things break on a busy Saturday night.
Where we are
New, and open about it
Strathly is a new product. The stores that join now talk to the people who build it, and what they tell us decides what we build next.
That is also why this site has no wall of logos or star ratings. What it has instead is the product itself, explained page by page, and docs you can read before you sign up.
Who is behind Strathly
- The companyHEAVENLYTRADE S.R.L. SEMPLIFICATA
- Based inCaserta, Italy
- Where your data livesServers in Germany (European Union)
- Who answers your emailA person from the team, within one business day
Meet Ivy on your own store
Connect Shopify in 2 minutes and try her before your shoppers do.