AI chatbot pricing: pay only for Ivy's conversations

With Strathly, it depends on how many shoppers Ivy talks to, not on your catalog or your team. With chat on every page, about 3 in 100 visitors start a conversation, so a store with about 3,000 visitors a month fits Starter, $39 a month for 100 Ivy conversations and 2 teammates. One with about 10,000 fits Growth, $79 a month for 300 Ivy conversations and 5 teammates, and one with about 33,000 fits Scale, $199 a month for 1,000 Ivy conversations and unlimited teammates. A busier month adds extra conversations at your plan's rate, and your team's conversations never cost anything. Prices in US dollars, excluding VAT and sales tax. The calculator on this page works it out for your own traffic.

Every plan starts with a 14-day free trial with every feature. You start it by approving the plan in Shopify: there is no card to give us. Shopify charges you only when the 14 days end, we remind you 3 days before, and if you cancel first you pay nothing. There is no free plan.

No. Team conversations are unlimited on every plan: your team's replies never count, however many there are, and neither do conversations that go straight to your team: a shopper who asks for your team before Ivy answers, or writes while Ivy is paused or after your Ivy conversations run out. You pay only for the conversations Ivy takes. When she hands one to your team, it counts once, as hers, and your team can answer it for as long as it takes.

A conversation counts once a shopper sends a message and Ivy answers it, whether she solves it herself or hands it to your team. Everything a shopper asks Ivy within 24 hours counts as one conversation, however many chats they open. After a day of silence, a new question that Ivy answers is a new conversation; if only your team answers, it doesn't count. A very long chat counts once more every 30 of Ivy's replies; a normal one never gets close. A greeting nobody answered doesn't count, and your tests in the Playground never count.

No. Ivy spots spam on her own (ads, floods of the same message, abuse, attempts to misuse her), stops answering and hands the chat to your team as Looks like spam. Chats over the daily caps per visitor and per IP address, or from a browser that fails the bot check, go to your team without Ivy, and a shopper you marked as spam goes quietly to the Spam view of your Inbox. None of these counts toward your Ivy conversations, even if Ivy replied before she noticed and even if your team answers. If you decide a chat wasn't spam after all, it counts by the usual rules again.

Your plan's Ivy conversations reset every cycle. The owner and admins get a notification in Strathly and an email at 80% and at 100% of them. If your plan's conversations and any extra conversations you bought are used up, Ivy finishes the conversations she is in and new ones go to your team, who keep answering as usual. There is no automatic overage and no surprise bill: nothing is charged unless you buy it.

Buy them in Settings, Billing, any number from 10, at your plan's own rate: $0.39 on Starter, $0.26 on Growth and $0.20 on Scale, the price of a conversation inside the plan. They are added to your next Shopify bill, never expire and are used only once the month's conversations run out, so what you don't use stays for a busier month. Extra conversations aren't sold during the free trial: if you need more then, move to a bigger plan.

Because a conversation Ivy takes is the work we do for you. Your team's work isn't metered: there is no fee for each ticket your team answers and no price per seat: teammates come with the plan. Ivy costs the same whether she solves a conversation or hands it over, so she never has a reason to hold on to a shopper who needs a person.

Through Shopify, always. Whether you install Strathly from Shopify or sign up on our website and then install it from Shopify, you approve the plan in Shopify and it appears on your Shopify bill, with taxes added under Shopify's rules. You never enter a card on our site, and Shopify's billing page has your invoices. Prices are in US dollars and exclude VAT and sales tax.

Yes. Settings, Billing opens Shopify's plan page, where you move up or down or cancel whenever you like; Shopify applies the change to your bill under its own rules. Once the plan ends, Ivy stops answering on your store.

Yes. Any charge (the first one after your free trial, a monthly renewal, extra conversations) is refunded in full if you ask within 14 days of it, no reason needed, and the refund goes back through Shopify. After that, cancel at any time and your plan runs to the end of the period you paid for. A charge made by mistake is always refunded. Our refund policy has the details.

Not today. Plans are monthly and billed through Shopify, and you can cancel at any time.

No, there is no price per seat. Starter includes 2 teammates, Growth 5 and Scale as many as you need. Pending invites count toward the plan's teammates.

No. Every plan has every feature: product cards and add to cart, order tracking, handoff rules, drafted replies, the iOS app, sales from conversations and hiding Strathly's branding. Plans differ only in Ivy conversations a month and teammates.

Yes. Every Strathly plan works on every Shopify plan, Shopify Plus included, with every feature. Scale includes 1,000 Ivy conversations a month and as many teammates as you need. If you need more, add extra conversations in Settings, Billing at Scale's rate of $0.20 each, any number from 10: they never expire. There are no custom plans: the same prices apply to every store.