Contact
Talk to a person
A question about your account, your plan or how Ivy works: write to us and someone from the team answers within one business day.
Get support
For anything about your Strathly account, from setup to billing.
- Your account, plan and invoices
- The Shopify connection and the widget
- Ivy's answers and your handoff rules
- Something that doesn't work as it should
Every email goes to support@strathly.com. A person answers within one business day.
FAQ
Before you write
How fast do you answer?
A person from the team answers every email within one business day, usually much sooner.
Do I need help to set Ivy up?
No. Setup is self-serve: connect your Shopify store and Strathly imports your products, policies and pages, so most stores are live in a few minutes. The docs walk through every step, and if something doesn't work as it should, write to support.
Can I try it before talking to anyone?
Of course. Install Strathly from the Shopify App Store, set her up and test Ivy in the Playground before your shoppers see her. The 14-day free trial starts only when you take her live.
Where do I send a privacy or security request?
To the same address, support@strathly.com, with "Privacy" or "Security" in the subject. Our security page explains how we handle your data, and our support page lists every way to get help.
Rather see Ivy for yourself?
Connect your store in 2 minutes and try her in the Playground before your shoppers do.