A chat widget that looks like your store
Your colors, your header, your greeting, in the shopper's language. Under 42 KB, switched on from your Shopify theme, with no code to touch.
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- Aurora Wool Co.: Pine buttons on a deep gradient, Ivy's emblem on the launcher, on the right.
- Northfield Supply: A dark chat for a dark store, rust buttons, the chat bubble launcher on the left.
- Loom & Lantern: Ocean blue on a wave pattern, with Ivy's yellow launcher.
Made for your storefront
It fits your store, not the other way round
A live chat widget you set up in a minute, see on your store right away, and change later without touching your theme.
Your colors, picked in a minute
- Any accent color, with readable text guaranteed
- Light or dark chat colors
- Launcher icon, color, label and corner
- Pick your accent: Seven suggested colors or any hex; buttons and the shopper's messages follow it.
- Pick a background: A color, a gradient, a pattern or a photo behind the header, with the text kept readable.
Full screen on phones, out of the way until then
- A full screen sheet on phones
- A floating panel on desktop
- One switch to hide it on phones
- A launcher in the corner: It stays out of the way of your product page, your buttons and your checkout.
- The whole screen on phones: One tap and the chat rises as a full screen sheet, easy to read and to type in.
Under 42 KB, and it waits for your page
- Under 42 KB, compressed
- Loads after your page
- Never touches your checkout
- Your page comes first: The theme, the photos and your page load as they always did.
- Then one small script: The widget loads after your page and weighs under 42 KB.
One switch in your theme, no code
- No code to paste, no theme files to edit
- Hide it on the cart page if you like
- Switch it off without uninstalling
- A theme app embed, no code: Strathly AI chat is one switch in your theme editor, with its own settings.
- Hidden on the cart page: Tick “Hide on the cart page” and the launcher stays off your cart; switch it off the same way.
The details
Everything a shopper sees in the chat widget
Your greeting
A welcome in your words and up to three suggested questions shoppers can tap.The shopper's language
Ivy replies in the language the shopper writes in. Buttons and labels follow their browser in English, Italian, Spanish, French or German.Live chat with your team
“Talk to the team” shows your teammates' faces and how fast you usually reply.Replies they won't miss
A teammate's reply while the chat is closed shows on the launcher with a preview.Paused, not gone
When you pause Ivy, shoppers get a short contact form and your team replies by email.After hours, your rules
Ivy keeps answering and takes an email when a person is needed, or tells shoppers when you are back.A link that opens the chat
Share a link to your store that opens the chat, in emails and social bios.Your brand, not ours
Hide the small “Powered by Strathly” ribbon from the chat in one switch.A real preview
See the widget closed, on its welcome screen, in a chat or paused, on desktop and phone.
By the numbers
Small on the page, quick to switch on
Widget size measured compressed (gzip), as your shoppers' browsers download it; our build fails if it grows past 42 KB. Ivy herself replies in the language each shopper writes in.
FAQ
Questions, answered
Will a chat widget slow down my Shopify store?
Not this one. Strathly's widget is one script under 42 KB (compressed) that loads after your page, so your theme, your photos and your checkout load as they always did.
How do I add it to my Shopify theme?
In your theme editor, open App embeds and switch on Strathly AI chat. There is no code to paste and no theme file to edit, and you can switch it off the same way.
Can it match my brand?
Pick your accent color (any hex), a background for the header (a color, a gradient, a pattern or a photo), light or dark chat colors, the launcher's icon, color and corner, and write your own greeting and up to three suggested questions. The text on every color is kept readable for you.
Which languages does the widget speak?
Ivy replies in the language the shopper writes in, whichever it is (or only in the languages you choose). The widget's own buttons and labels follow the shopper's browser in English, Italian, Spanish, French and German, and fall back to English.
How does it look on phones?
The launcher sits in the corner and the chat opens full screen, like an app sheet. If you'd rather not show it on phones, one switch hides it there.
Can I hide it on some pages?
You can hide it on the cart page from the app embed's settings, hide it on phones from Ivy > Widget, or switch the embed off for a while without uninstalling anything.
What do shoppers see when Ivy is paused?
A short contact form instead of the chat: name, email and message. Your team gets it and replies by email.
Can I remove the Strathly branding?
Yes. Hide Strathly branding in Ivy > Widget removes the small corner ribbon from the chat.
In the docs
Set it up, step by step
- Put the chat on your storeOpen the theme editor from Strathly with the app embed already on, then press Save. No theme code to edit, nothing to paste. Plus a chat link for emails.
- Make the chat look like your storeSet the accent color, background, launcher, position, greeting and up to three suggested questions, with a live preview on desktop and phone.
- Fix a chat that doesn't showThe chat shows once Shopify is connected, Ivy is live, your plan is active and the app embed is saved. Check each in order, then phones and the cart page.
Put Ivy on your store today
Pick your colors, switch on the app embed and she's answering in about 2 minutes.