Your inbox,
in your pocket
Ivy answers most shoppers on her own. When one needs a person, your iPhone gets a push that says who, why, and that her reply is already drafted. Read it, send it, get on with your day.
Free to download, included in every plan. For iPhone.
- A push only when it matters: When Ivy hands a chat to you, your phone says who, why, and that a reply is drafted.
- Her reply is ready: Tap the push to open the chat with Ivy's draft, then send it as it is or edit it.
- Answered from anywhere: The shopper gets it in the chat, or by email if they left.
Inside the app
One job, done well: answering shoppers
The Inbox, each conversation, your notifications and whether you're on shift. Team, hours, billing and Ivy's setup stay on the web dashboard.
The chats that need you, longest wait first
- The app icon's badge counts what needs you
- Swipe to resolve or to assign a chat to yourself
- Ivy's state on your store, live, paused or offline, in the header
- Who needs you, longest wait first: Each row shows the shopper, how long they have waited, what it is about and the money at stake.
- New handoffs find you: With the app open, a new handoff drops in as a banner and the Needs you count goes up.
- Swipe to resolve: Swipe left to resolve a conversation, right to assign it to yourself.
Take over, resolve or hand back to Ivy
- Assign it to yourself or to a teammate
- Return it to Ivy and she answers from the next message
- Reply with Ivy's draft, rewrite it or write your own
- Every action in one sheet: Take over, assign it to a teammate, resolve it or return it to Ivy, from the conversation's menu.
- Hand it back to Ivy: She answers the shopper's next message, and Undo is right there if you change your mind.
Off shift? Set yourself away
- Pause push while you're away, email still arrives
- Or be away whenever the store closes, from your business hours
- Owners, admins and agents each choose for themselves
- Off shift? Set yourself away: One tap in Settings. Your photo shows an amber dot and new handoffs skip you.
- The Inbox keeps you posted: While you're away, a notice at the top of Needs you says so.
- Back with one tap: Set as available and new handoffs reach you again.
The small things that make it quick
A push only when it matters
A handoff, a mention in a note, a chat assigned to you. Tap it and the conversation opens.Ivy's draft, your voice
Draft with Ivy, then make it shorter, friendlier or more formal before you send it.Why Ivy handed off
The reason and the money at stake on top. Tap for her summary, the order, the open cart and past orders.Refunds ride on the reply
Send and refund, Send and replace or Send and update address. Held for 10 seconds, with Undo.Shoppers who left still hear back
If they closed the store, your reply reaches them by email with a link back to the chat.Your Strathly login
Owners, admins and agents sign in with the email and password of their own account.
FAQ
Questions, answered
Is the Strathly app on the App Store?
Yes. Strathly for iPhone ("Strathly: AI Live Chat Support") is on the App Store, free to download. It is included in every plan: you sign in with the email and password of your Strathly account, with nothing extra to pay. No account yet? On the Log in screen, Explore a demo store opens a sample store you can try without one, and Email me the link sends you the setup link.
Is there an Android app?
Not yet. The app is for iPhone only. Your team can answer every conversation from the web dashboard in any browser, and handoffs can also reach you by email.
When does my phone get a push?
When Ivy hands a shopper to the team, when a teammate mentions you in a note, when a conversation is assigned to you, and when a shopper replies in a conversation you are handling. You can turn handoffs, mentions and assignments off one by one in Settings, under Notifications. Conversations Ivy handles on her own never send a push.
What happens when I set myself to Away?
New handoffs skip you, and the dot on your photo turns amber so your team can see it. Turn on Pause while I'm away and your phone stays quiet too, while email still arrives. On the web you can also be away whenever the store closes, following your business hours.
Can I refund an order from my phone?
Yes, together with a reply, when your store allows it. If Ivy drafted a refund, a replacement or an address change, you send it with Send and refund, Send and replace or Send and update address. Your reply and the change are held for 10 seconds, with Undo, before they go out.
What if the shopper has already left the store?
Your reply still reaches them. It goes by email, with a link that takes them back to the chat.
What stays on the web dashboard?
Your team, business hours, billing, analytics and how Ivy behaves. The app does one job: answering the conversations that need a person, with the Inbox, each conversation and your notifications.
In the docs
Set it up, step by step
- Strathly's iPhone appStrathly for iPhone is on the App Store: push when Ivy hands off, Needs you on your phone, Ivy's drafts, take over, assign and resolve.
- Choose your notificationsChoose which handoffs reach you, every handoff or only yours and unassigned, and where they reach you: by email, desktop alert or iPhone app push.
Answer shoppers from anywhere
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