An AI shopping assistant that knows your whole catalog
Shoppers ask in their own words and their own language. Ivy answers with the right product, size and price from your live Shopify catalog, and they add it to the cart without leaving the chat.
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- A shopper asks in their own words: A warm sweater for a dad who is always cold, under $150.
- Ivy picks from your catalog: Three sweaters that match, with live prices and stock, and the warmest one named.
- Added from the chat: One tap puts the Fjord Rollneck in the store's cart.
How Ivy sells
Everything your best associate does, on every page
She listens, checks the catalog, makes AI product recommendations, compares and closes, like a sales chatbot that knows every product you sell. You stay in control of what she suggests and how.
The right size, from your catalog and your notes
- Variants, prices and stock read live from Shopify
- Sold-out sizes are never offered
- A note per product, seen only by Ivy
- You leave a note on a product: “Fits on the small side, so suggest one size up”, written once in Products.
- Ivy follows it in the chat: A shopper who wears a medium is pointed to the L, with the size already picked.
Side by side, in the shopper's language
- Replies in the language the shopper writes in
- Product cards under every recommendation
- At most three products per answer
- Asked in Italian: A shopper wants to know the difference between two sweaters, in their own language.
- Compared in Italian: Ivy lists what sets them apart and which one fits, with both products under her answer.
From “I'll take it” to checkout in one message
- Add to cart without leaving the page
- Carts with the right size, color and quantity
- Free shipping shown when your rates offer it
- Ivy builds the cart: The exact size and color the shopper asked for, both items in one cart.
- Straight to checkout: Checkout opens your store's own Shopify checkout with everything in it.
Every sale, tied to its conversation
- One clear rule, the same on every number
- Each order linked to its conversation
- Per product: recommended, added to cart, sold
- The conversation, with what happened: The Inbox shows the add to cart right in the conversation.
- The order, tied to it: Two days later Harper buys, and the sale counts by one clear rule.
The details
Small things that make a good AI shopping assistant
Understands vague requests
“A gift for my mom under $80” becomes a catalog search with a price cap and only what's in stock.Knows the page they're on
Asked “does this come in blue?”, Ivy knows which product the shopper is looking at.You choose what she suggests
Switch a product off and she only talks about it when a shopper asks for it by name.Discounts with guardrails
One welcome code, requests passed to your team, or none at all. She never invents a code.Facts from your store only
Prices, stock and policies come from Shopify and what you taught her, never from a guess.Her tone, your call
Friendly, professional or playful, short or detailed, and topics she politely declines.
FAQ
Questions, answered
What does an AI shopping assistant do on a Shopify store?
It helps shoppers choose and buy in the chat. Ivy searches your live Shopify catalog in the shopper's own words and language, recommends up to three products with cards, compares them, checks sizes and stock, and builds the cart with a Checkout button to your own Shopify checkout. Every order placed within 3 days of a chat counts as a sale from the conversation.
Which products does Ivy recommend?
Products from your Shopify catalog that are published on your store and that you haven't switched off in Products. She reads sizes, colors, prices and stock as they are right now, so she won't suggest a size that's sold out.
Can shoppers buy without leaving the chat?
They add a product to your store's cart straight from its card in the chat. When a shopper tells Ivy what they want, she builds a cart with the exact size and color and shows a Checkout button that opens your own Shopify checkout. Payment always happens in Shopify.
Does Ivy suggest add-ons?
She recommends what fits the request and can point to what goes with it, at most three products in one answer. To steer her, leave a note on a product in Products, such as the add-on to mention with it or how it fits.
How do you know which sales came from Ivy?
An order counts when it's placed within 3 days of a conversation with Ivy. It's matched to the conversation by the cart, then the Shopify customer, then the email. A cancelled order leaves the number. You can open the conversation behind every order.
Will Ivy offer discounts?
Only the way you choose: one welcome code you set, discount requests passed to your team, or no discounts at all. She never makes up a code or a percentage.
Which languages does she sell in?
Ivy replies in the language the shopper writes in, whichever it is, and keeps your product titles exactly as they are in your catalog. If you only want certain languages, you can limit her to those.
Can I try her before shoppers see her?
Yes. The Playground in your dashboard lets you ask Ivy anything a shopper would, against your real catalog, before the widget goes live on your store.
In the docs
Set it up, step by step
- Recommend products and build cartsHow Ivy picks products from your catalog, what the product cards and Add to cart do, how she builds a cart with a checkout button, and how to steer her picks.
- Your products in StrathlyWhich product details Ivy reads from Shopify, how changes reach her (product webhooks or Sync now), and how to stop her suggesting a product or add a note.
- How Ivy chooses the shopper's languageIvy replies in the language each shopper writes in. Limit her to the languages you choose, set a default, and see which parts of the chat are translated.
Give every shopper your best associate
Connect Shopify and Ivy starts recommending from your catalog in about 2 minutes.