A chatbot knowledge base made from your store
She reads your Shopify catalog, policies and pages on her own, plus the files and web pages you add. When she can't answer, she says so, and you teach her once.
14-day free trial. Cancel anytime.
- Everything Ivy reads, in one place: Your catalog, Shopify policies and pages, files and web pages, each with how often it helped.
- Read again from Shopify: Products update as they change; pages and policies are read again every day, or now with Sync now.
How Ivy learns
Your store is the only textbook
Connect Shopify and Ivy builds her knowledge base from it in about a minute. You don't train her: you fill the gaps, and every answer shows where it came from.
Add what Shopify doesn't hold
- PDF, Word, text or CSV, up to 20 MB
- Web pages read again every Monday
- Fix anything that was read wrong
- Upload a file: A size chart, a care guide, a lookbook: PDF, Word, text or CSV. Ivy reads the text.
- Add a web page: Paste an address and Ivy reads the page, then reads it again every week to pick up changes.
Every answer shows where it came from
- Facts from your store, never a guess
- Your answers win over pages and policies
- Mark an answer good or bad, or correct it
- Ivy answers from your store: Shipping to Canada: the times and the free-shipping threshold from your own policy and rates.
- You see what she used: Every answer in your Inbox lists the sources behind it, one click from the page itself.
When she doesn't know, she says so
- Unanswered questions, grouped and counted
- Corrections from any conversation
- Answers you can edit or undo later
- Ivy says when she doesn't know: No guess: she tells the shopper and brings in your team.
- You answer once: Teach Ivy saves the answer, sends it to the shopper who is waiting, and she uses it from then on.
The details
Knowledge you can steer
Synced on its own
Products update as they change in Shopify. Policies and pages are read every day, or right now with Sync now.A switch on every source
Turn a page off and Ivy ignores it until you turn it back on. Nothing is deleted.Unanswered, grouped
The same question asked ten different ways is one row, with how often it came up.Told when it matters
When a third shopper asks something Ivy can't answer, a notification tells you.A draft to start from
Teach Ivy opens with a draft from what she already knows, for you to check and save.Test it first
Ask the Playground what shoppers ask and see the answer and the sources behind it.
FAQ
Questions, answered
Do I need to build a knowledge base for the chatbot?
No. Ivy builds it from your Shopify store when you connect it: your products with every variant, price and stock level, your policies, your pages and your shipping rates. There is nothing to train and no articles to write first. Add files, web pages or answers of your own only for what Shopify doesn't hold, like a size chart or a care guide.
What does Ivy read from Shopify?
Your products with every variant, price and stock level, your shop policies (shipping, refunds, privacy, terms), the pages published on your online store, your shipping zones and rates, and your store's basic information. Blog posts aren't read; add one as a web page if Ivy should know it.
How does she stay up to date?
Products update as soon as Shopify tells us they changed. Policies, pages, shipping and store information are read again every day, and you can press Sync now at any time. Web pages you added are read again every Monday if you keep that switch on.
Which files can I upload?
PDF, Word (.docx), text, Markdown and CSV files up to 20 MB. Ivy reads the text, not the images, and you can fix anything that was read wrong. The file itself isn't kept, only its text.
What happens when Ivy doesn't know the answer?
She says she isn't sure instead of guessing and, following your rules, brings in your team. The question lands in Unanswered, grouped with the same question asked in other words, so you see how often it comes up.
If my answer and a policy page disagree, who wins?
Your answer. Answers you teach Ivy and corrections you make come first, then your pages and policies. A saved answer works from the next message.
Can I see where an answer came from?
Yes. In your Inbox every answer lists what Ivy used, with a link to each source. From there you can mark it good or bad, or correct it in place.
Can I keep Ivy from using a page?
Switch the source off and she ignores it until you turn it back on. Nothing is deleted. Files and web pages you added can also be removed, with an Undo.
In the docs
Set it up, step by step
- What Ivy knows and where it comes fromIvy reads your products, policies, pages and shipping rates from Shopify, plus files, web pages and answers you add. What she reads and when it updates.
- Add files and web pagesUpload a PDF, Word, text, Markdown or CSV file up to 20 MB, or add one web page at a time with a weekly re-read. What Ivy keeps, and the limits.
- Teach Ivy and correct herUse Teach Ivy from the sidebar, a conversation, Unanswered or the Playground, and Correct this answer when she got it wrong. Live from her next reply.
Let Ivy read your store
Connect Shopify and she knows your catalog, policies and pages in about 2 minutes.