AI chatbot features
Everything Ivy and your team get
Selling and support on your store, a shared inbox and an iOS app for your team, and the numbers that show what it all brings in. Every feature is in every plan.
14-day free trial. Cancel anytime.
Ivy sells like your best store associate
She knows every product, size and stock level, and helps shoppers pick and buy without leaving the chat.
Recommendations from your live catalog
Ivy searches your products by what the shopper describes and suggests the ones that fit.
Product cards with add to cart
Photo, price, rating and stock, with the size or color picked right in the card.
A cart and checkout in the chat
Shoppers build a cart with Ivy and go straight to checkout.
Free shipping nudges
The cart shows how far the shopper is from free shipping.
Discounts with guardrails
Say there are no codes, offer your welcome code, or pass the request to your team. Ivy never makes up a code.
Notes only Ivy reads
Add a private note to any product (fit, care, what it pairs with) and she uses it in her answers.
Recommend or don't, per product
Switch a product out of Ivy's recommendations and she stops suggesting it.
Sales counted for you
Orders placed within 3 days of a conversation with Ivy add to your sales from conversations.
Answers “Where is my order?” and the rest
Order status, tracking and changes, for shoppers who prove the order is theirs.
Order status and tracking
Ordered, shipped, out for delivery or delivered, with the carrier's tracking link.
Shopper verification
Shoppers signed in to your store are known; others confirm with a 6-digit code sent to their email.
Refunds, full or partial
With a reason and an optional restock. A teammate confirms, and has 10 seconds to undo.
Address changes
For orders that haven't shipped, with an address form right in the chat.
Replacements
A new order at $0.00 for an item that arrived damaged or wrong.
Cancellations
For orders that are not fulfilled yet.
Ivy can act alone, if you let her
One switch per action, off by default, with an optional money cap, only for a verified shopper's own order.
Answers from your policies
Shipping times, returns and exchanges, straight from the policies in your store.
She learns your store, and what you teach her
Everything Ivy says comes from your store and your answers.
Your Shopify store, in sync
Products, variants, stock, collections, policies and pages. Products and policies update live, pages every day.
Files
PDF, Word, text or CSV files up to 20 MB: size charts, care guides, wholesale terms.
Web pages
Add any page by its address and Ivy reads it again every week.
Teach Ivy
Answer a question once and she uses your words from then on. You can also send the answer to the shoppers who asked.
Unanswered questions
What Ivy couldn't answer, with similar questions merged and counted, most asked first.
Corrections
Correct an answer from the inbox or from the list of answers marked wrong.
Your answers, in one list
Everything your team wrote or corrected, sorted by how often Ivy uses it.
Sync now
Pull your latest Shopify changes on demand.
One inbox for the chats that need a person
Your rules decide what Ivy hands off; she passes it with a summary and a reply already written.
Handoff rules
A refund request, asked for a person, sounds upset, a wholesale order, or Ivy's answers didn't help. Each on or off.
Rules from your own words
Hand off chats that mention chargebacks, custom sizes, gift wrapping, press, repairs or any words you choose.
A summary and a drafted reply
Every handoff arrives with what happened and what Ivy would answer.
Draft and rewrite with Ivy
Ask for a draft any time, or make yours shorter, friendlier or more formal.
Views for every job
Needs you, Assigned to me, Ivy is handling, Resolved and All, with filters by topic and teammate.
Assign, take, resolve, with Undo
Mark as urgent, return the chat to Ivy or reopen it. Every action can be undone.
Internal notes and mentions
Leave a note for your team and @mention a teammate; shoppers never see it.
The shopper at a glance
Verified or not, language, location, orders, lifetime spend and the cart they have open.
Replies by email
If the shopper has left the chat, your reply reaches them by email.
Routing and reply target
Leave chats for anyone to take, or assign them to whoever is available. Set a reply target from 5 to 60 minutes.
Search and shortcuts
Find any conversation by name, email, order or topic, and move through the inbox from the keyboard.
The inbox in your pocket
A push when a shopper needs you, and everything to answer from your iPhone.
Push notifications
For a new handoff, a mention in a note or a chat assigned to you. You choose which.
Needs you, Mine, Resolved, All
The same inbox as the dashboard, with swipe actions.
Send Ivy's draft
Read the chat, edit the drafted reply or rewrite it, and send.
Take over, assign, resolve
Return a chat to Ivy or reopen it, from anywhere.
Order actions on the go
Refund, replace or update an address, with the same hold before it goes out.
Away when you're away
Set yourself away, pause pushes while you are, or follow your business hours.
A chat that looks like your store
Light on the page, in your colors, in your shopper's language.
Your colors and background
An accent color, a solid, gradient, pattern or photo background, light or dark.
Your launcher
Ivy's emblem or a chat bubble, your label, on the left or the right.
Greeting and suggested questions
The first words shoppers see and up to three questions to tap.
The shopper's language
Ivy replies in the language the shopper writes in. You write your policies once.
Under 42 KB
Small enough that your pages stay as fast as they are.
Installs without code
A Shopify app embed you switch on in the theme editor and save. Nothing to paste into your theme.
Show on phones, hide our branding
Turn the widget off on phones, or hide “Powered by Strathly”, on every plan.
Honest by default
Shoppers are told they're chatting with an AI assistant and that a person can join.
Helpful or not
Shoppers can mark an answer, and the ones they didn't like come to you for review.
What your chats bring in
Sales, resolution and what shoppers ask, for the last 7, 30 or 90 days against the period before.
Sales from conversations
Orders placed within 3 days of a conversation with Ivy, each linked to its chat.
Share of store sales
What part of your revenue followed a conversation, and the average order next to the store's.
Resolved by Ivy
How many chats she closed on her own, how many she handed off and why.
Topics
What shoppers ask about, and how much of each Ivy resolves.
When shoppers chat
Busy days and hours on a heatmap, with your team's hours drawn on it.
Ivy's and your team's reply times
Her median first reply, and your teammates' replies against your target.
From conversation to order
The funnel from a chat to a product, a cart and an order.
CSV exports
Daily numbers, orders, products, answers marked wrong and teammates.
Settings for the way your team works
Roles, hours, notifications, Ivy's behavior and billing, all in the dashboard.
Owner, Admin and Agent roles
Admins manage Ivy and settings; agents answer handoffs and see every conversation.
Invites and seats
Invite teammates by email; pending invites and seats in use at a glance.
Business hours and holidays
Weekly hours, dates that differ, and what Ivy does when you're closed: keep answering, or hand off anyway.
Notifications your way
New handoffs, mentions and assignments, by email, iOS push or desktop alert, each on or off.
Ivy's voice and limits
Her name, tone, reply length and languages, custom instructions, and topics she won't discuss.
Pause Ivy
Shoppers see a contact form instead of the chat until you resume her.
Playground
A test chat nobody else sees, with what Ivy used behind every answer.
Billing and usage
Ivy conversations used this cycle, warnings at 80% and 100%, extra conversations that never expire, a 14-day trial.
Your catalog stays as it is
Strathly never edits products, prices or theme code, and you can disconnect Shopify any time.
Team activity
Who invited, removed or changed whose role, and when.
FAQ
About the features
Is every feature in every plan?
Yes. Plans differ only by the Ivy conversations included each month and the number of teammates: Starter 100 Ivy conversations and 2 teammates, Growth 300 Ivy conversations and 5 teammates, Scale 1,000 Ivy conversations and unlimited teammates. Your team's conversations are unlimited on every plan. For more Ivy conversations, add any number from 10 at your plan's rate ($0.20 to $0.39 each), and they never expire.
Do some features need more Shopify permissions?
Refunds, address changes, replacements and cancellations change orders, so they need Shopify's order permissions. If your store connected without them, Strathly shows a Reconnect button and the actions turn on once you approve.
Does Strathly work outside Shopify?
Not yet. Strathly works with Shopify stores today; WooCommerce, BigCommerce and Wix are coming.
Which languages does Ivy speak?
The shopper's. She replies in the language the shopper writes in, and you write your policies once. You can also limit her to the languages you choose.
Try every feature free for 14 days
Connect your store in 2 minutes. 14-day free trial. Cancel anytime.