How it works
From install to Ivy's first sale
Connect Shopify, let Ivy read your store, give her your voice and switch her on. About two minutes, no code. Then she answers shoppers day and night and calls your team when it matters.
14-day free trial. Cancel anytime.
- Five short steps: Connect, import, make Ivy yours, test, go live.
- About two minutes: Most of it is Ivy reading your store while you watch.
- Live on your store: The chat is on and Ivy answers shoppers.
Live in 2 minutes
Four steps, about two minutes
No scripts to write, no decision trees, no training sessions. Here is each step, as you will see it.
- 20 seconds
Connect Shopify
Install from the Shopify App Store, pick your store and approve access there. You land in Strathly. - About a minute
Ivy reads your store
Products, variants, stock, collections, policies and pages. She stays in sync after that. - A few minutes
Make her yours, then test
Her name, tone, greeting and your colors. Then ask her anything in a chat only you see. - One click
Go live
Switch on the app embed in your theme and start the 14-day trial. Ivy answers on every page.
Approve access once, in Shopify
- Products, prices and stock
- Pages, policies and navigation
- Order status and tracking, so Ivy can say where an order is
- Strathly never edits products, prices or theme code
- Install from Shopify: From the Shopify App Store: you pick your store inside Shopify.
- Approve access in Shopify: Shopify shows what Strathly can see before you install.
- Connected: Your store is linked. Strathly never edits products, prices or theme code.
Your whole catalog, read in about a minute
- Products and policies stay in sync as you change them
- Pages are read again every day
- Add files and web pages later, or teach her your own answers
- Every product: Titles, variants, prices, stock and descriptions, straight from Shopify.
- Pages and policies: Shipping, returns and the pages of your store.
- Ready in about a minute: Products and policies stay in sync on their own; pages are read again every day.
Give her a voice, then ask her anything
- Friendly, Professional or Playful, with a sample of each
- Your colors, launcher and position, previewed as you go
- Behind every answer: what she used and whether a rule fired
- Teach her the right answer when one is off
- Ask what shoppers ask: Pick a suggested question or type your own.
- Ivy answers from your store: The same answer a shopper would get, in a test chat nobody else sees.
- See behind the answer: What she used, whether a handoff rule fired and how fast she replied.
Switch on the app embed, and she's live
- No code, no theme files to edit
- Handoffs by email, or as a push on the iOS app
- Invite teammates now or later
- Pause Ivy from your dashboard any time
- Switch on the app embed: One switch in your theme editor, no code to paste.
- Save the theme: The widget loads on every page of your store.
- Ivy is live: Shoppers see the launcher in your colors and can start asking.
After launch
Ivy works, your team steps in when it matters
What a normal day looks like once the chat is on.
Ivy answers and sells
Shoppers ask about sizes, stock, shipping and their orders. Ivy answers from your store in their language, shows the right products and adds them to the cart.
She hands off what needs a person
A refund request, a shopper asking for a person, an upset shopper, a wholesale order: your rules decide. The chat lands in your inbox with a summary and a drafted reply.
You answer from the dashboard or your iPhone
Take the conversation, edit Ivy's draft and send. Refunds, address changes and replacements wait for a teammate to confirm, with 10 seconds to undo.
Ivy learns, and you see what she brings in
Questions she couldn't answer are collected and counted: teach her once and she answers from then on. Analytics shows the sales that followed her conversations.
FAQ
Setup questions
How long does setup take?
About two minutes for most stores: 20 seconds to connect Shopify, about a minute for Ivy to read your store, then a few choices and one switch in your theme. A very large catalog takes a little longer to read.
Do I need a developer or to edit my theme?
No. The chat is a Shopify app embed: you switch on “Strathly AI chat” in the theme editor and save. Nothing is pasted into your theme files. A chat link is there too, for emails and social bios.
What does Strathly read from my store, and what can it change?
It reads your products, prices and stock, your pages, policies and navigation, your orders and their tracking, and the shoppers who chat. It never edits products, prices or theme code. It changes an order only when a teammate confirms a refund, an address change, a replacement or a cancellation, or when you let Ivy do one of those herself.
Can I try Ivy before shoppers see her?
Yes. Setup ends with a test chat that nothing reaches but you, and the Playground stays in your dashboard afterwards. Under every answer you see what Ivy used, whether a handoff rule fired and how fast she replied.
What happens when Ivy doesn't know an answer?
She doesn't guess. She tells the shopper and hands the conversation to your team, and the question is saved and counted so you can teach her the answer once.
Do I need a credit card to start?
No. The 14-day free trial starts when you approve your plan in Shopify at go live: there is no card to give us, and Shopify charges you only when the trial ends. You can cancel anytime.
In the docs
Set it up, step by step
- Set up Strathly in five stepsSet up Strathly on Shopify in five steps: connect your store, let Ivy read your catalog and policies, make her yours, test her, then switch on the chat.
- How Strathly worksWhat happens between a shopper's question and Ivy's reply: what she reads from Shopify, when she acts on an order and when your team steps in.
- Put the chat on your storeOpen the theme editor from Strathly with the app embed already on, then press Save. No theme code to edit, nothing to paste. Plus a chat link for emails.
Let Ivy answer your next shopper
Connect your store in 2 minutes. 14-day free trial. Cancel anytime.