Docs
Strathly documentation
Set up Strathly on your Shopify store, make Ivy yours, answer the conversations she hands to your team and manage your plan. New here? Start with the quickstart.
Pick your path
- QuickstartConnect Shopify, test Ivy on your store's real data and switch on the chat. Five steps, no code.
- How Strathly worksWhat Ivy reads, when she acts on an order and when your team steps in.
- Set up IvyHer name, tone and languages, what she may do on orders and when she hands off.
- Answer in the InboxThe conversations that need a person, Ivy's drafted reply and one-click order actions.
- Put the chat on your storeSwitch on the app embed in your Shopify theme and check the chat is live.
- Plans and billingThe free trial, what counts as a conversation and how to change or cancel.
All docs
Get help
Can't find it here? A person on the team answers every email within one business day.
- Email supportYour store, your account or a bill: write to support@strathly.com.Write to support
- TroubleshootingThe chat not showing, a wrong answer, notifications that don't arrive: the fixes, step by step.See the fixes
- Plans and pricingWhat each plan includes, what counts as a conversation and how extra conversations work.See pricing