Plans, prices and the 14-day free trial

This page covers the plans, what the free trial includes, how Shopify bills you and when the first charge happens. Plans and billing live in Settings,Billing, which only the owner and admins can open. You can also get there from Upgrade plan at the bottom of the sidebar.

The three plans#

• Ivy conversations are the ones Ivy takes part in, counted per shopper visit. What counts as a conversation has the exact rule. Conversations only your team answers are unlimited and never count.
• Seats count everyone on the team plus pending invites, and the owner is one of them. Starter's 2 seats are you and one teammate. Invite your team explains what happens when they're full.
• Extra conversations are bought when you need more than the monthly allowance. They never expire. See extra conversations and auto top-up.

Every plan has every feature: product cards and add to cart, order tracking, handoff rules and drafted replies, email handoff, the iPhone app and push, sales from conversations and Hide Strathly branding. The plan only changes how many conversations Ivy takes and how many people can join.

Plans are billed monthly. Your allowance resets at the start of each monthly cycle, and conversations you don't use don't carry over.

How you pay: through Shopify#

Every store pays through Shopify, however it started: installed from Shopify, or created on strathly.com and then connected to your Shopify store. There's no card to enter in Strathly.

• Your plan and any extra conversations appear on your Shopify bill, in your Shopify admin under Settings,Billing. Shopify charges them with the payment method of your Shopify account and sends the bills.
• You approve, change and cancel your plan on Shopify's plan page. Settings,Billing in Strathly opens it for you.
• Prices are in US dollars and exclude VAT and sales tax. Shopify adds the taxes that apply under its own rules.

The Payment card at the bottom of Settings,Billing says Billed through Shopify, with Manage in Shopify to open Shopify's page.

How the free trial works#

There is no free plan. Every store gets one 14-day free trial. Setup, the import of your store, the Playground and the test chat in setup are free and don't need a plan. You start the trial at the end of setup.

1. In setup, on the last step, Turn on the chat, find item 4, Start your free trial.

2. Press Choose a plan in Shopify (1). Shopify's plan page opens with the three plans: pick one and approve it there. The line under the button says what happens next: "Free for 14 days, then your plan appears on your Shopify bill."

   

3. Back in Strathly, press Go live. The trial started when you approved the plan; shoppers see the chat only once you go live.

The go-live checklist lists what to check before that last press.

During the trial:

• You have your plan's monthly allowance once, for the whole trial, not once per cycle. Moving to a bigger plan during the trial adds room, at no charge. Moving to a smaller one below what you've used leaves you none until the trial ends.
• Extra conversations can't be bought. If your trial conversations run out, Upgrade your plan raises the trial's allowance; it's still free until the trial ends.
• A reminder arrives 3 days before the end, once: a notification in the app and an email to the owner and admins, "Your free trial ends in 3 days". It isn't sent if you already cancelled.

Settings,Billing shows the trial in its first card, Free trial, with the end date and the trial conversations used.

The trial is once per store. A store that already had a subscription pays from the first day when it subscribes again: its plan cards read Choose Starter, Choose Growth and Choose Scale instead of Start free trial.

When am I charged?#

When the trial ends, the plan you chose starts and Shopify puts it on your Shopify bill from day 14. If you cancel during the trial, nothing is charged and the plan ends with the trial. The trial can't be ended early.

Where to see your plan#

Settings,Billing has, from top to bottom:

1. A notice, only when something needs you: a trial that ended, a payment Shopify couldn't collect, a plan that ends soon or no conversations left.
2. Usage this cycle (during the trial, Free trial): the conversations used and how many are left.
3. Extra conversations: buying them and auto top-up.
4. Plans: your plan is marked as current (1), with Renews and a date, or Free trial until and a date.
5. Payment: Billed through Shopify, with the button to Shopify's page.

To switch plans or cancel, see change your plan or cancel.