Storefront widget
Make the chat look like your store, switch it on in your Shopify theme, see it from the shopper's side and keep spam out of it.
- 1
Make the chat look like your store
Set the accent color, background, launcher, position, greeting and up to three suggested questions, with a live preview on desktop and phone.
- 2
Put the chat on your store
Open the theme editor from Strathly with the app embed already on, then press Save. No theme code to edit, nothing to paste. Plus a chat link for emails.
- 3
What shoppers see in the chat
The chat from the shopper's side: languages, product cards and Add to cart, order status, the AI notice, and email replies after they leave.
- 4
How the chat is protected from abuse
Daily caps per visitor and per IP, a bot check and Ivy's own spam flag protect the chat. It looks normal to shoppers, and protected chats never count.