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Strathly

Team

Invite teammates and set their roles, business hours and availability, the notifications each person gets and the iPhone app.

  1. 1

    Invite your team

    Invite teammates by email as agents or admins. Agents answer every conversation; admins also run Ivy, knowledge, the team and billing; one owner.

  2. 2

    Hours, holidays and who's available

    Set your weekly business hours and date-specific hours for holidays, choose what Ivy does when you're closed, and set each teammate to Available or Away.

  3. 3

    Choose your notifications

    Choose which handoffs reach you, every handoff or only yours and unassigned, and where they reach you: by email, desktop alert or iPhone app push.

  4. 4

    Strathly's iPhone app

    Strathly for iPhone is on the App Store: push when Ivy hands off, Needs you on your phone, Ivy's drafts, take over, assign and resolve.

Still stuck?Email supportand a person answers within one business day.

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