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Strathly

Troubleshooting

Fixes for the chat not showing on your store, a wrong answer from Ivy and notifications that don't arrive, plus the questions merchants ask most.

  1. 1

    Fix a chat that doesn't show

    The chat shows once Shopify is connected, Ivy is live, your plan is active and the app embed is saved. Check each in order, then phones and the cart page.

  2. 2

    Fix a wrong answer

    See what Ivy based her answer on, correct it once with Correct this answer, and fix the policy or page behind it so it doesn't happen again.

  3. 3

    Fix missing notifications

    Check Settings › Notifications, your Away status and the browser's or iPhone's permission, then send a test. Email, desktop alerts and push each have a fix.

  4. 4

    Strathly FAQ

    Short answers to the questions merchants ask most about Strathly: setup, Ivy's answers, orders, the team, the iPhone app, plans, billing and data.

Still stuck?Email supportand a person answers within one business day.

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