Fix missing notifications

Which alerts exist#

The iPhone app is on the App Store; if you haven't installed it yet, email and desktop alerts are the ones to check.

1. Check your settings#

Open Settings,Notifications. Everyone on the team has their own.

• Tell me when: one row per event, one column per channel. The defaults are all on, except Assigned to me by email (2).
• Handoff alerts, Alert me about: Every handoff (the default) or Mine and unassigned. With Mine and unassigned, a handoff assigned to someone else doesn't reach you by email, push or desktop alert.
• Pause while I'm away (3): on by default. See the next step.

Changes are saved at once.

2. Are you Away?#

Your status is Available or Away: in the menu under your name, in Settings,Account and on the iPhone app. While you're Away and Pause while I'm away is on, push and desktop alerts pause. Email still arrives.

Away when the store closes, in Settings,Account, is on by default: outside your business hours you're treated as away, so push pauses then too. That's why alerts can go quiet at night. Desktop alerts don't follow this automatic away: only the manual Away switch pauses them. See availability and business hours.

3. No emails#

• Check the Email box of the event in Tell me when. Assigned to me is off by default.
• Only those three events send email. A shopper's new message in your conversation, unanswered questions and catalog syncs don't.
• Look in your spam folder for mail from Strathly, and add the sender to your contacts. Each alert email ends with the setting that sent it and a Change what you get link.

4. No desktop alerts#

• If the Desktop column is gray with Allow (1), press it and allow notifications when the browser asks.
• If it says Blocked, the browser refused before: allow notifications for this site in the browser's settings, then reload.
• Desktop alerts show only while no Strathly tab is in front.
• Once allowed, a Desktop alerts row appears under Handoff alerts. Press Send a test: you should see "Test from Strathly". If you see "This browser didn't show the alert", check the notification settings of your computer (for example Focus or Do Not Disturb).

The permission belongs to the browser, so allow it on each computer and browser you use.

5. No push on the iPhone#

Once you have the iPhone app:

1. In the app, open Settings, then Notifications. This iPhone should read Push on.

2. If it reads Not registered (1), log out of the app and log in again: the iPhone registers when you log in.

3. If you see "Notifications are off", press Turn on notifications, or Open iOS Settings and allow notifications for Strathly.

4. Check the three switches under Push me when, and Pause while I'm away.

   

5. On the web, in Settings,Notifications, card iOS app, press Send a test next to your iPhone. You should see "Test push sent to" your iPhone's name, and the push on the phone.

• "This device is no longer registered": log in on the phone again.
• Logging out of the phone, or logging it out from Settings,Account, stops its push.
• An iOS Focus mode can hide alerts on the phone.

See the iPhone app. It answers conversations only, and you get it from the App Store.

Who gets a handoff alert#

With Every handoff (the default), each new handoff goes by email and push to everyone on the team, even when it's assigned automatically to one person. The bell row and the desktop alert go only to the person it's assigned to, or to everyone when nobody is. Nobody is alerted about their own action. See notifications and how new handoffs are assigned.

Alerts you can't switch off#

Billing alerts (owner and admins), data-request alerts, invites and ownership transfers always go out by email, whatever your settings. The bell lists every alert, whatever your settings.