Install Strathly and connect Shopify

Whichever way you start, you end up in the same setup: Ivy reads your store, you make her yours, test her and go live. The steps after connecting are in the quickstart. The person who connects the store becomes its Owner in Strathly; invite the rest of your team afterwards from Settings,Team.

Install from Shopify or sign up on strathly.com: which one?#

Both come with the same plans, the same prices (in US dollars, excluding VAT and sales tax, which Shopify adds where they apply) and the same 14-day free trial. See plans and the free trial and our pricing.

Strathly is on the Shopify App Store: installing from the listing is the Install from Shopify way below.

Install from Shopify#

1. On Shopify's install screen, review the permissions Strathly asks for and approve the app. Strathly connects your store and starts reading it right away.
2. Create your Strathly account. The page names your store, and your shop's email and owner's name are filled in: change them if you like. Add a password of at least 10 characters, tick the two boxes accepting the Terms and press Create account. If you already have an account, press Log in instead.
3. Your account becomes the store's Owner and you land on Ivy is reading your store, step 2 of setup. Carry on from Let Ivy read your store.

If you close the tab before creating your account, open Strathly again from your Shopify admin's apps list: you come back to the same page. A store nobody creates an account for within 30 days is removed, and the app uninstalled; install it again to start over.

You don't see a "check your inbox" page on this path, but we still send you a confirmation email. Open its link before you go live: going live needs a confirmed email.

Later, opening Strathly from your Shopify admin's apps list takes you straight in if you're signed in: to Home once setup is done.

Sign up on strathly.com, then install on Shopify#

1. Create your account with your work email, your full name and a password, and confirm your email from the link we send you. The link works for 24 hours.

2. Setup opens on Connect your store. Press Install on Shopify. To see first what Strathly will be able to read (your products and stock, your store's pages and policies, your orders, and the customers who chat), press See what Ivy reads.

   

3. Shopify opens in the same tab. Sign in if it asks, pick your store, review the permissions and approve the app.

4. Shopify brings you back to Strathly on the Import step.

Already installed Strathly in Shopify? Open it from your Shopify admin's apps list while you're signed in, and you land back in setup, connected. Check again on the Connect step does the same once the install is done. Every permission, and why it's needed, is on Shopify permissions.

How do I pay?#

Through Shopify, whichever way you started. At the last step of setup you approve your plan on Shopify's plan page, and from then on your plan and any extra conversations appear on your Shopify bill. You change or cancel the plan on the same Shopify page, opened from Settings,Billing. See plans and the free trial.

What connecting creates#

When your store connects, Strathly:

• creates your Strathly store, named after your shop, with you as its Owner (from Shopify, as soon as you create your account);
• starts reading your products, policies and pages;
• listens for your Shopify orders, to count the sales that follow a conversation;
• keeps the chat off your store until you press Go live at the end of setup.

Strathly reads your store. It never edits your products, prices or theme code. Orders are read for status and tracking; a refund, an address change or a replacement happens only when you allow it in Ivy,Behavior,Orders or a teammate confirms one.

If the connection fails#

Can I connect a second store?#

One Strathly login opens one store; there's no store switcher. For another Shopify store, sign up again with a different email address, or install Strathly from that store. A Shopify store can be linked to only one Strathly store at a time, and each one has its own plan on its own Shopify bill.