Get started
How Strathly works, the five setup steps from connecting Shopify to going live, and what to check before shoppers meet Ivy.
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How Strathly works
What happens between a shopper's question and Ivy's reply: what she reads from Shopify, when she acts on an order and when your team steps in.
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Set up Strathly in five steps
Set up Strathly on Shopify in five steps: connect your store, let Ivy read your catalog and policies, make her yours, test her, then switch on the chat.
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Install Strathly and connect Shopify
Two ways to start Strathly: install it from Shopify, or sign up on strathly.com and install it after. Same setup, billed through Shopify. How connecting works.
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Move from another chat app
Moving from Shopify Inbox or another chat app: set up Ivy first, swap the old chat's app embed for Strathly's in one save, then update your chat links.
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Before you go live: a checklist
Ten checks before and right after shoppers meet Ivy: knowledge, handoff rules, business hours, notifications, the app embed and a test chat.