Ivy
Ivy's name, tone and languages, what she does with products and orders, when she hands off to your team, and how to test or pause her.
- 1
Set Ivy's name, tone and rules
Rename Ivy, set her tone and reply length, choose her languages, decide what she does with discount codes and topics she won't discuss, then save.
- 2
How Ivy chooses the shopper's language
Ivy replies in the language each shopper writes in. Limit her to the languages you choose, set a default, and see which parts of the chat are translated.
- 3
Recommend products and build carts
How Ivy picks products from your catalog, what the product cards and Add to cart do, how she builds a cart with a checkout button, and how to steer her picks.
- 4
Answer “Where is my order?”
Ivy looks up an order from its number and checkout email and shows its status, items, carrier and tracking link. Nothing to set up, no login for shoppers.
- 5
Let Ivy work on orders
Order changes go to your team by default. Let Ivy refund, cancel, replace or change an address herself for verified shoppers, within limits you set.
- 6
Choose when Ivy hands off
The rules that bring in your team (a person, an upset shopper, wholesale, your own keywords) and what each does: hand off, ask for an email or notify you.
- 7
Test Ivy in the Playground
Ask Ivy anything on your store's real data before and after going live, see which sources she used, and fix answers on the spot. Tests never count.
- 8
Pause Ivy or hide the chat
Pause Ivy and new shoppers get a contact form. Hide the chat on phones from Ivy › Widget, or on the cart page or everywhere from your Shopify theme.