Knowledge
What Ivy reads from Shopify, the files and web pages you add, the answers you teach her and the questions she couldn't answer yet.
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What Ivy knows and where it comes from
Ivy reads your products, policies, pages and shipping rates from Shopify, plus files, web pages and answers you add. What she reads and when it updates.
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Add files and web pages
Upload a PDF, Word, text, Markdown or CSV file up to 20 MB, or add one web page at a time with a weekly re-read. What Ivy keeps, and the limits.
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Manage the answers you've taught Ivy
Answers you teach Ivy win over your pages and policies. Find, edit, test or delete them in Knowledge › Answers and see how often each one is used.
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Fill the gaps Ivy found
Questions Ivy couldn't answer, grouped when shoppers ask the same thing, with a draft when your knowledge has one. Answer once, reply to who's waiting.
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Teach Ivy and correct her
Use Teach Ivy from the sidebar, a conversation, Unanswered or the Playground, and Correct this answer when she got it wrong. Live from her next reply.
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Your products in Strathly
Which product details Ivy reads from Shopify, how changes reach her (product webhooks or Sync now), and how to stop her suggesting a product or add a note.