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Strathly

Billing & account

Plans and the free trial, what counts as a conversation, extra conversations, changing or cancelling your plan, and your account.

  1. 1

    Plans, prices and the 14-day free trial

    Three plans that differ only by Ivy conversations and seats, a 14-day free trial that starts when you go live, and billing through Shopify, on your Shopify bill.

  2. 2

    What counts as an Ivy conversation

    Only Ivy's conversations count, one per shopper visit within 24 hours. Your team's replies are unlimited; spam and Playground tests never count.

  3. 3

    Extra conversations and auto top-up

    Buy extra conversations from 10 at your plan's rate. They never expire. Set auto top-up, and see what happens if you run out of conversations.

  4. 4

    Change your plan or cancel

    Switch plans or cancel on Shopify's plan page, opened from Settings › Billing, and see what happens to Ivy, your extra conversations and your data.

  5. 5

    Your Strathly account

    Change your name, photo, email or password, log out other devices, hand the store to an admin and delete your account, with what happens to the data.

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